System Center Service Manager 2012 R2 Data Warehouse Reports Unavailable

Late last week, I had the pleasure of deploying and configuring a System Center Service Manager 2012 R2 Data Warehouse. I got informed today that none of the reports were available in the Reporting tab in SCSM so I had a look at what the problem might be.

With the SCSM Data Warehouse, the most important job during setup is one of the Data Warehouse Jobs named MPSyncJob. The MPSyncJob has the purpose of deploying all of the management packs from SCSM into the reports folders in SQL Reporting Services (SSRS).

When I looked at this job in the Data Warehouse Jobs tab under Data Warehouse in the SCSM Console, 175/181 has the status Associated but 6 of them were stuck with the status Pending Association and these were all the reporting management packs with this status. Viewing the Management Packs tab under Data Warehouse in the SCSM Console, I could see that these same 6 management packs had a Deployment Status of Failed which is obviously not good.

I logged on to the SCSM Data Warehouse server and poked into the Operations Manager log which is where SCSM records all it’s events and there were a number of critical alerts in the log with the Event Source Deployment and the message went along the lines of insufficient permissions to complete the requested operation so I knew immediately there was a permissions issue with SSRS. I headed over to the SSRS Report Manager URL which normally looks like https://SERVERNAME.domain.suffix/Reports_InstanceName and logged in as myself.

Viewing the permissions on the System Center and Service Manager report folders, I quickly could see that the account that I specified during the setup of the SCSM Data Warehouse was missing, the installer had not properly assigned the permissions to the account.

I manually added the permissions to the account and restarted the deployment of the management packs in a failed state and the Operations Log has now reported that they have successfully been deployed, happy days. Now I just need to wait for SCSM to complete all of the other jobs in the appropriate order to get the full functionality through from our Data Warehouse.

 

richardjgreen

Richard works as a Cloud Consultant for Fordway Solution where his primary focus is to help customers understand, adopt and develop with Microsoft Azure, Office 365 and System Center. Richard Green is an IT Pro with over 15 years' of experience in all things Microsoft including System Center and Office 365. He has previously worked as a System Center consultant and as an internal solutions architect across many verticals. Outside of work, he loves motorbikes and is part of the orange army, marshaling for NGRRC, British Superbikes and MotoGP. He is also an Assistant Cub Scout Leader.