Tesco Hudl 2 Date and Time Repeatedly Incorrect

Since about a week or so ago, the kids Tesco Hudl 2 tablets that they got for Christmas have been consistently reporting the wrong date and time. The issue is easily spotted because anytime they launch an app or open the Google Play Store or perform any action that depends on an SSL certificate, they are shown a certificate warning due to the inconsistency between the server date and time and the client date and time. Sometimes the tablet can appear just a few hours out of sync but in the main, it seems that the devices reset their date to January 1st 2015.

Yesterday, I noticed for the first time that my Hudl 2 tablet started exhibiting the same behaviour which led me to look online to see if this is a widespread issue as I couldn’t believe that all four of our Hudl 2 tablets could show the same symptoms and problems within two weeks’ of each other, especially considering I bought my tablet about a month after we bought the kids theirs so they would likely be from different batches of manufacturing.

Searching online, I came across a thread on the Modaco forums at http://www.modaco.com/topic/373796-misreported-time-and-other-things/ where other users are reporting the same issue and that it only seems to manifest after circa one month of using the device: an interesting observation given that I first powered up the kids tablets the week before Christmas to configure them and I got mine the week after Christmas.

Several users have tried contacting Tesco Technical Support and are advised to hard reset the devices or to exchange them in a local store but the issue continues to return and it appears from one commenter that Tesco is now working on a firmware update to address the issue. To me, this says that the current firmware build clearly has an issue relating to the CPU clock and tracking the time in relation to the CPU clock.

I reached out to Tesco on Twitter today to try and find out if it’s possible to contact their support via email or Twitter as opposed to phone as I don’t want to have to call them to add four new serial numbers to the list of effected devices that they are tracking. If I get a response, I’ll update the post here but in the meantime, if you have a Hudl 2 from Tesco and are experiencing the same date and time reset issue, it’s not you, it appears to be a known problem they are working on but please do report it to Tesco.

The more people that report the issue, the faster Tesco are likely to work on the firmware update and get it released.

 

richardjgreen

Richard works as a Cloud Consultant for Fordway Solution where his primary focus is to help customers understand, adopt and develop with Microsoft Azure, Office 365 and System Center. Richard Green is an IT Pro with over 15 years' of experience in all things Microsoft including System Center and Office 365. He has previously worked as a System Center consultant and as an internal solutions architect across many verticals. Outside of work, he loves motorbikes and is part of the orange army, marshaling for NGRRC, British Superbikes and MotoGP. He is also an Assistant Cub Scout Leader.