Package Fails to Distribute in SCCM When an autorun.inf File is Present

At work this week, I was working with an Intel HD Graphics driver package which in terms of SCCM, you would call a bad driver. We call it a bad driver because it is a driver which doesn’t not install correctly using the Apply Device Drivers OSD step but instead requires a full application to be executed.

After creating the package in SCCM, I proceeded to distribute the package to our distribution points on the network so that the operating system deployment process would be able to access the files required to deploy the application.

After waiting a short while for the package to distribute, I checked the Package Status view in the ConfigMgr Console, and I saw that the status was Install Retrying. After looking at the status log for the distribution point, I saw that it had already gone into a retrying state several times. If received the following error:

SMS Distribution Manager failed to copy package "SITE0011C" from "\SERVERPATHIntelHD Graphics Display Driverx64" to "MSWNET:["SMS_SITE=SITE"]\SERVERSMSPKGD$SITE0011C".

Possible cause: SMS Distribution Manager does not have sufficient rights to read from the package source directory or to write to the destination directory on the distribution point.

Solution: In the SMS Administrator console, verify that the site system connection accounts have sufficient privileges to the source and destination directories.

Possible cause: The distribution point might not be accessible to SMS Distribution Manager running on the site server.

Solution: If users are currently accessing the package files on the distribution point, disconnect the users first. If the package distribution point is located on a Windows NT computer, you can force users to disconnect by clicking on the "Disconnect users from distribution points" box in the Data Access tab of the Package Properties dialog box.

Possible cause: The distribution point does not have enough free disk space to store the package.

Solution: Verify that there is enough free disk space.

Possible cause: The package source directory contains files with long file names and the total length of the path exceeds the maximum length supported by the operating system.

Solution: Reduce the number of folders defined for the package, shorten the filename, or consider bundling the files using a compression utility.

I logged into the effected distribution point and verified that the file shares used by SCCM where still active and that there was sufficient disk space on the server which there was.

I have encountered issues with package distribution before with a Windows 7 64-bit image was refusing to distribute, but I couldn’t find any cause, and in that instance re-creating the package resolved the issue, so my first port of call was this. On the sources directory, I made a new folder and copied the source files from my workstation fresh to the server in case there had been a problem with the previous file transfer.

On this occasion, whilst copying the files, I got an error whilst trying to copy the files, and it specifically generated the error no the autorun.inf file which was included in the download from the Intel site. I thought this was wierd, but knowing how invasive our McAfee enterprise policies can be at times, I wondered if the autorun.inf file was causing an issue. I deleted the autorun.inf file from the original package sources directory on the server and watched while SCCM happily distributed the package to the distribution points.

After a quick bit of investigation, I soon discovered a setting in McAfee VirusScan called Prevent Remote Creation of autorun.inf Files which was enabled. Because SCCM uses SMB to transfer the packages from the source directory to the distribution points, this triggered the McAfee rule and blocked the entire package from being created.

As a rule on thumb, there is no reason to have autorun.inf files inside your SCCM packages and their source directories, so in this instance I simply omitted the file, however if you needed to keep the file, then you could simply disable this protection rule for your SCCM Site and Distribution Point servers and the server which holds your package source files (perhaps a File Server). Although I have mentioed McAfee as the culprit in this scenario, I’m pretty sure that other anti-virus applications will feature a similar rule which could cause you other headaches.

richardjgreen

Richard works as a Cloud Consultant for Fordway Solution where his primary focus is to help customers understand, adopt and develop with Microsoft Azure, Office 365 and System Center. Richard Green is an IT Pro with over 15 years' of experience in all things Microsoft including System Center and Office 365. He has previously worked as a System Center consultant and as an internal solutions architect across many verticals. Outside of work, he loves motorbikes and is part of the orange army, marshaling for NGRRC, British Superbikes and MotoGP. He is also an Assistant Cub Scout Leader.