On the 28th April 2015, Microsoft are going to make available Update Rollup 6 for System Center Service Manager 2012 R2. Microsoft have provided the details of the update in a blog post at http://blogs.technet.com/b/servicemanager/archive/2015/04/22/it-39-s-time-for-ur6.aspx.
This update heavily focuses on performance enhancements including improvements to the AD and SCCM connectors as well as improvements to the MPSyncJob, one of the many Data Warehouse jobs which causes no end of problems in my experience. For non-US customers, this update also includes the previously released hotfix to address SQL Nvarchar errors that I blogged about at http://richardjgreen.net/nvarchar-data-type-error-with-scsm-2012-r2-update-rollup-5/.
It seems from the post that the Service Manager team are also starting to put a lot of focus on performance and addressing the speed and performance problems that people experience using Service Manager once it is actually loaded up with data, connectors and ITIL related incidents, requests and changes. I’m looking forward to see what comes out of this team over the coming updates and see how they can improve the usability of Service Manager as it’s a key piece in the System Center puzzle that does indeed need a bit of work to make it more usable.