Error Configuring the Service Manager Exchange Connector

Here’s a quick one to answer a problem that I had recently and one that you may bump into if you are trying to setup System Center Service Manager 2012 R2 with the Exchange Connector 3.0.

From the installation instructions for the Exchange Connector 3.0, you must copy the Microsoft.SystemCenter.ExchangeConnector.Resources.dll and the Microsoft.SystemCenter.ExchangeConnector.dll files from the extracted file location into your Service Manager installation location.

Once you have copied these two files, you import the ServiceManager.ExchangeConnector.mpb Management Pack Bundle into Service Manager. Once this is done, you need to copy the Microsoft.Exchange.WebServices.dll file into the Service Manager installation directory. The instructions provided with the management pack aren’t very clear on this but you can obtain this file from an installation of the Microsoft Exchange Web Services Managed API.

Once you have done all of this, you can then finally you create your Exchange Connector. When testing the connection to Exchange to create the connector, you may receive the following error message:

SCSM Exchange Connector Error

“The connection to the server was unsuccessful. Please check the server name and/or credentials entered.
Additional Information: The source was not found, but some or all event logs could not be searched. Inaccessible logs: Security.”

If you receive this error, you need to read the Exchange Connector 3.0 documentation a little more carefully before heading to the Microsoft Download Center to download the Microsoft Exchange Web Service Managed API. You must be using version 1.2 of the API .dll file for Service Manager to work correctly. If you downloaded and used the later 2.0 version of the API, you will receive this error. This applies to all versions of Exchange including Office 365 or Exchange Online.

Simply install the correct version of the API and replace the Microsoft.Exchange.WebServices.dll file in your Service Manager installation directory. You will need to have all instances of the Service Manager console closed in order to replace this file as the console being open will put a lock on the file.

If you are unsure which version of the file you have, look in your Service Manager installation directory for the Microsoft.Exchange.WebServices.dll file. The API version 1.2 file has a file version of 14.3.32.0 and the API version 2.0 file has a file version of 15.0.516.14.

richardjgreen

Richard works as a Cloud Consultant for Fordway Solution where his primary focus is to help customers understand, adopt and develop with Microsoft Azure, Office 365 and System Center. Richard Green is an IT Pro with over 15 years' of experience in all things Microsoft including System Center and Office 365. He has previously worked as a System Center consultant and as an internal solutions architect across many verticals. Outside of work, he loves motorbikes and is part of the orange army, marshaling for NGRRC, British Superbikes and MotoGP. He is also an Assistant Cub Scout Leader.